Customer centricity is a cornerstone of Kenya Re's 2022-2026 strategic plan. We are dedicated to achieving sustainable growth and enhancing value for our clients. In line with this mission, the Corporation commits to continue providing sustainable risk and financial solutions to its clients in over 900 companies spread out in over 83 countries in Africa, Middle East and Asia.
Since the start of 2024, we have proudly delivered KES 1,028,000,845 in fully supported claims to Kenyan insurers alone, with the largest single claim processed and paid in 2023 at KES 200 million.
Kenya contributes to 48% of the Corporation’s Gross Written Premiums (GWP) within the African continent thereby making it the most profitable section of its business. This success is attributable to investments in robust technology such as the SICS system which has significantly improved on service delivery as well as enhanced efficiency and effectiveness of business processes.
Your Claims, Our Priority
Our focus is to deliver world-class excellence in claims processing, fostering deeper trust and confidence in Kenya Re. We have significantly improved turnaround times, processing fully supported claims within the Premium Payment Warranty (PPW) and as per contract, in a record six business days.
Our experienced claims team remains at clients’ disposal and is eager to provide all the requisite support before, during and after lodging the claim. We assign customers a dedicated claims professional to carefully manage each claim and be the primary contact to guide throughout the entire process.
Kenya Re's reputation as a globally respected reinsurance leader is built on expertise and a client-centric approach to claims management. We are committed to exceeding your expectations and fostering long-term, value-adding business relationships.
